Key Responsibilities:
Client Care & Front-of-House Experience
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Be the first point of contact for clients—greeting everyone with empathy, professionalism, and warmth.
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Manage enquiries from clients, potential clients, referrers, and third parties with confidence and care.
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Uphold and reflect LETO Woman’s values in every interaction.
Appointment Coordination & Administration
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Manage the scheduling of appointments with precision, supporting optimal workflow for our practitioners.
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Ensure seamless diary coordination to enhance both client experience and clinic efficiency.
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Maintain accurate records and clear communication at all times.
Issue Resolution & Communication
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Escalate client or clinic-related issues to the Practice Manager (PM) promptly and professionally.
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Report facility-related concerns to the Operations Relationship Manager (ORM) and/or PM to ensure a safe, smooth, and uninterrupted experience for clients.
Team Support & Collaboration
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Contribute to a positive, supportive, and values-driven team culture.
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Take ownership of responsibilities in line with team expectations and clinic procedures.
What We’re Looking For:
- At least 4 years experience in customer service roles. Some management or operational experience is desirable.
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Excellent interpersonal and communication skills.
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A naturally warm, client-first approach to service.
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Strong organisational skills and a keen eye for detail.
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Effective time management and confidence in juggling multiple tasks in a fast-paced environment.
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Experience in diary management and Microsoft Office.
About Us
At LETO, we provide holistic, cutting-edge care pelvic health physiotherapy, clinical exercise and Pilates. We are proud to support women throughout every stage of life, and we’re equally committed to supporting our team.
We Offer:
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A supportive, inclusive, and collaborative team that is dedicated to looking after their team.
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Opportunities to grow and learn in a mission-driven healthcare company.
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A meaningful role where your work makes a daily difference to women’s health and wellbeing
We strive to deliver gold-standard care that exceeds our clients’ expectations, driven by our core values:
- Respect for everyone
- Acting with integrity
- Accountability
- Pursuing excellence in everything we do
- Contributing positively to team culture and having fun along the way
Competitive remuneration reflective of the importance we place on this role and applicant experience. 15-20 hours per week, across LETO and our MSK clinics Beyond Health. Please note our clinics are open from 07:15-20:15 Monday to Thursday, 07:15-18:15 Friday and 08:00-14:00 on Saturday. We distribute opening and closing as well as Saturday shifts across the team as fairly as possible. While we are advertising for a full-time position, we are open to discussing with interested part-time candidates also.
If you are passionate about delivering excellence in client services we would love to hear from you.
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