Part-Time Client Services Team Member – Queen’s Park (NW6)

Key Responsibilities:

Client Care & Front-of-House Experience

• Be the first point of contact for clients—greeting everyone with empathy, professionalism, and warmth.

• Manage enquiries from clients, potential clients, referrers, and third parties with confidence and care.

• Uphold and reflect Leto Woman’s values in every interaction.

Appointment Coordination & Administration

• Manage the scheduling of appointments with precision, supporting optimal workflow for our practitioners.

• Ensure seamless diary coordination to enhance both client experience and clinic efficiency.

• Maintain accurate records and clear communication at all times.

Issue Resolution & Communication

• Escalate client or clinic-related issues to the Practice Manager (PM) promptly and professionally.

• Report facility-related concerns to the Operations Relationship Manager (ORM) and/or PM to ensure a safe, smooth, and uninterrupted experience for clients.

Team Support & Collaboration

• Contribute to a positive, supportive, and values-driven team culture.

• Take ownership of responsibilities in line with team expectations and clinic procedures.

What We’re Looking For:

• Excellent interpersonal and communication skills.

• A naturally warm, client-first approach to service.

• Strong organisational skills and a keen eye for detail.

• ​Effective time management and confidence in juggling multiple tasks in a fast-paced environment.

• Experience in diary management is desirable.

About Us

At Leto, we provide holistic, cutting-edge care pelvic ​health physiotherapy​, clinical exercise​ and Pilates. We are proud to support women throughout every stage of life, and we’re equally committed to supporting our team.

We Offer:

• A supportive, inclusive, and collaborative ​t​eam that is dedicated to looking after their team.

• Opportunities to grow and learn in a mission-driven healthcare company.

• A meaningful role where your work makes a daily difference​ to women’s health and wellbeing

We strive to deliver gold-standard care that exceeds our clients’ expectations, driven by our core values:

• Respect for everyone
• Acting with integrity
• Accountability
• Pursuing excellence in everything we do
• Contributing positively to team culture and having fun along the way

What We Offer:

• A supportive, inclusive, and collaborative ​t​eam that is dedicated to looking after their team.

• Opportunities to grow and learn in a mission-driven healthcare company.

• A meaningful role where your work makes a daily difference​ to women’s health and wellbeing.

Approx 20 hours per week, £12.50 per hour. This role will be primarily based in our Queen’s Park clinic however there may be ad hoc requirements to support the Parsons Green clinic also. Please note our clinics are open from 07:15-20:15 Monday to Thursday, 07:15-18:15 Friday and 08:00-14:00 on Saturday. We distribute opening and closing as well as Saturday shifts across the team as fairly as possible.

If you are passionate about delivering excellence in client services we would love to hear from you.